Canada and US Orders
We currently use Canada Post service, UPS or FedEx for shipping orders within the United States. All orders ship within 3-5 business days (expected delivery time might vary from one place to another). Below is a breakdown of how each product is sent:
• Original paintings and prints: ground service with tracking
Items ordered together might not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay would be communicated within 2 business days of your order. Should any other unforeseen delay occur, you will be notified within 7 days of placing your order.
Please note that for US orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.
Orders form elsewhere
Please contact us at : firstname.lastname@example.org we will give you an estimate of the shipping rates.
Return & exchange
We are here to help — send us an email. However, all paintings, prints and gift cards are final. Moreover, each of the works is the result of the artist, not the buyer. Please contact email@example.com if you have a question. We would love to hear from you.
1. Do you have a studio or gallery where I can view available pieces?
Currently, studio visits are possible by appointment only. Please email firstname.lastname@example.org prior to your visit to schedule a time.
2. Do you take commissions?
I certainly do! If you are looking for a custom piece, please email me at email@example.com. I will then give more details, depending on your demand.
3. What is your return/exchange policy?
All paintings and prints are final. Please see our return & exchange section for more information.
4. Do you offer designer discounts on paintings?
We offer designer discounts on multiple paintings purchased at the same time, but not on a single painting.
5. When will you have new work available?
The best way to find out when new work will be available is by following me on Instagram, as I try to post daily what I am working on the studio. If you see a particular painting that you love on Instagram, but is not yet listed in my shop, please email firstname.lastname@example.org for size and pricing information.
6. Are you planning to bargain?
Well, prices are final and fairly calculated.